Abstract

As part of the joint Civil Protection Mechanism operating in the European Union, methodical approaches to public crisis management (anticipating potential threats and designing response to them) are being developed for public administration by individual EU countries. They are a preventive response to possible interference with key public services and social logistics that base on the critical infrastructure of the state.
The essence of the challenge prompted the adoption of operational risk management principles, known from the business sphere as a triad: one, identification of threats and risk assessment; two, designing security solutions and three, designing response solutions and business continuity. In adapting the theory of operational risk, it was particularly fruitful to use the perspective of organizational theory and the foundations of the theory of technical reliability. This approach was developed as part of grant projects commissioned by the Polish government agency responsible for public crisis management. The research conducted in the action-research convention, i.e. during projects for business and administrative entities responsible for the state’s critical infrastructure and key public services, was used. The results are methodical design proposals integrating risk assessment, civil planning, rescue planning, designing business continuity plans and knowledge management in public crisis management.

Keywords: Social logistics; Public crisis management; Operational risk management; Subject H12