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Abstract

COJ Nursing & Healthcare

The Role of Nurses in Improving Patient Experience

  • Open or CloseXiuzhi Yu1, Ting Lee2 and Steven Horng Shuh Hao1*

    1Institute for Hospital Management, Tsinghua University, Shenzhen 518055, People’s Republic of China

    2The Third People’s Hospital of Shenzhen, Shenzhen 518114, People’s Republic of China

    *Corresponding author:Steven Horng Shuh Hao, Institute for Hospital Management, Tsinghua University, Shenzhen 518055, People’s Republic of China

Submission: July 31, 2019; Published: August 30, 2019

DOI: 10.31031/COJNH.2019.05.000613

ISSN: 2577-2007
Volume5 Issue3

Abstract

This paper introduced current status of patient experience related to nursing in China, which is that patients are relatively satisfied with communication with nurses but not satisfied with the privacy protection in outpatient service. To improve the patient experience, hospitals should improve the nursing quality and improve the communication between nurses and patients as well as communication between nurses and doctors.

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