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Abstract
COJ Nursing & Healthcare
The Role of Nurses in Improving Patient Experience
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Open or CloseXiuzhi Yu1, Ting Lee2 and Steven Horng Shuh Hao1*
1Institute for Hospital Management, Tsinghua University, Shenzhen 518055, People’s Republic of China
2The Third People’s Hospital of Shenzhen, Shenzhen 518114, People’s Republic of China
*Corresponding author:Steven Horng Shuh Hao, Institute for Hospital Management, Tsinghua University, Shenzhen 518055, People’s Republic of China
Submission: July 31, 2019; Published: August 30, 2019
ISSN: 2577-2007Volume5 Issue3
Abstract
This paper introduced current status of patient experience related to nursing in China, which is that patients are relatively satisfied with communication with nurses but not satisfied with the privacy protection in outpatient service. To improve the patient experience, hospitals should improve the nursing quality and improve the communication between nurses and patients as well as communication between nurses and doctors.
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