Ann Flanagan Petry*, Mary Koloroutis and Traci Hanlon
Creative Health Care Management, USA
*Corresponding author: Ann Flanagan Petry, Creative Health Care Management, 6200 Baker Road, Suite 200, Eden Prairie, Minnesota 55346, USA, Tel: 217 621 1101; Email: firstname.lastname@example.org
Submission: January 05, 2018;Published: March 26, 2018
ISSN: 2577-2007Volume2 Issue1
Remember what drew you to health care? And what makes your work meaningful now? Chances are caring for people is the answer to both questions.
In fact, healthcare is provided through relationships. Over a decade ago we developed a care delivery framework described in the award-winning book Relationship-Based Care: A Model for Transforming Practice. We were on the vanguard of a revolution toward more patient-centered caring. Indeed, we have always known the importance of connection to patient experience, employee attitudes, interpersonal relations, teams and performance. For nurses, caring relationships are so essential at work that it is inseparable from the work itself. We believe the best nursing care requires understanding of three key relationships:
A. Relationship to one’s self,
B. Relationship to co-workers and
C. Relationship to patients and families.
And, the hallmark of meaningful connection is attunement or tuning-in to others with genuine interest and care.
When we deconstruct what makes for a meaningful connection, surprisingly, it is micro-moments - an expression of compassion that eases another’s suffering, or a glance of warmth and gratitude flashed by a family member after a difficult conversation. Such moments make us feel better, but research is now showing that these micro-moments of connection are also critical achieving important outcomes, whether it is patient outcome or team outcomes.
Yet, nurses often feel they don’t experience genuine connections frequently enough . A major contributor to this is a phenomenon called complexity compression. First described in 2007, complexity compression is defined as what nurses’ experience when expected to assume extra, impromptu responsibilities while simultaneously managing existing job duties in a condensed time frame . This phenomenon coupled with frequent interruptions, often from communication devices, further pulls attention away from the patient. The impact? Relationships with patients and families are disjointed and hurried. Amidst the busyness, there is less ability to focus and really listen to patients or teammates. Consider the startling statistic that the typical human attention span is dwindling from an average of 12 seconds in 2000 to just about 8 seconds as of 2013-less than the attention span of a goldfish . We all know what interruptions and lack of focus feel like - it’s everywhere.
Regrettably, busyness is causing us to miss out on the very thing that gives us joy in our work: meaningful connection with others . And in nursing, not only does this mean we feel more frustrated and experience depletion of our energy and joy in the work, it also means there are more errors . Additionally, interactions, when they do occur, often lack the attunement that leads to the best possible outcomes .
As nurses, we tend to be quick to blame ourselves, “if only I was better at multi-tasking, had more energy, was smarter, faster… fill in the blank.” But this doesn’t wash and here’s why. Most of us were not prepared in the knowledge and skills required to best connect with our patients and their loved ones in fast-paced health care settings. This is the practice of therapeutic relationships and relationship-based care.
Contemporary research is illuminating the underpinnings of relational caring science or therapeutic relationships across multiple disciplines including psychology, cognitive neuroscience and organizational behavior. When a therapeutic connection is established, people feel more open, competent, and hopeful. A framework which teaches therapeutic relationship knowledge and skills was introduced in the award-winning book See Me as a Person [6-10], and will be explored as part of Creative Health Care Management’s upcoming 2017 International Relationship- Based Care Symposium this June. It addresses a fundamental gap in healthcare professional development. See Me as a Person provides contextual understanding of the knowledge, mindset,
and critical skills which are the hallmark of authentic, therapeutic relationships. And these practices are grounded in mindfulness, emotional intelligence, and compassion [11,12].
We cannot connect meaningfully with others unless we are tuned-in to ourselves. When we pause, and take a breath, we make space for greater connection with others. Attuning is the practice of being present in the moment and “tuning in” to ourselves and then others. When we attune to patients we are meeting them exactly where they are and remembering that what might be routine for us is often life altering for them. Try this: Before entering a patient room, pause, take a mindful breath and as best you can, slow down. Then connect with the patient/family with a focus on their state of being (physical, emotional, mental and spiritual) [12-14].Wondering
We all bring with us preconceived ideas and expectations about others. Wondering is the practice of bringing an openhearted curiosity toward others by recognizing and suspending assumptions and judgment. Itis the practice of being genuinely interested and understanding that only patients can tell us about themselves. Their input is critical to quality care . Try this: Be curious about what your patient will teach you. Be curious about your patient’s backstory and how it is impacting their interactions and responses to care. You may not actually hear their backstory - the point is to remember they have one .Following
When we are watching a movie, we follow the story as it evolves. Similarly, when we practice following patients, we are listening to and focusing on their emerging story and paying attention to what they are telling us matters most to them. Try this: Next time you are with a patient or family member, listen to and validate the person with empathic sounds and attuned body language. Pay attention to what they say is most important to them and integrate that into their care .Holding
When we hold an infant, we instinctively cradle them in our arms. Holding a patient is the same thing but from a psychological perspective. It is the practice of intentionally creating a haven that protects the dignity of an individual. It is the practice of speaking with respect for them as persons. Try this: Next time you are caring for an angry or distressed patient, experiment with remembering that anger is a normal human response to illness. It comes from feelings of fear and powerlessness. Acknowledge their feelings, remain a sturdy and compassionate presence, and take kind actions to ease their suffering .
We believe we are all guided by a shared purpose to reduce suffering and bring more heart warming connection in our work as nurses. The four practices of attuning, wondering, following, and holding are critical skills that will make a significant impact in care of our patients and our own sense of joy in our work [16-19].
© 2018 Ann Flanagan Petry, et al. This is an open access article distributed under the terms of the Creative Commons Attribution License , which permits unrestricted use, distribution, and build upon your work non-commercially.