Abstract

Objectives: This study investigated the importance of Emotional Intelligence (EI) for effective practice, particularly in delivering person-centred care. It also evaluated staff’s experience with EI training and the perceived importance of the training for their jobs.

Methods: EI training was delivered over a six-month period via a series of interactive workshops. Data was gathered by means of a mixed method, using training evaluation survey and focus group interviews.

Result: The training group achieved many of the benefits associated with improved EI. Many of the benefits, including positive personal changes, improved connection with others, and the acquisition of important tools and skills, have transferred not only to their workplace but also to their personal lives and relationships.

Discussion: The results show that staff EI training is feasible and effective and may be productively contributing to the organisation in delivering patient-centred care.

Keywords: Emotional intelligence training; Patient-centred care; Aged care; Quality of care