Abstract

Background: The nurse manager is a significant facilitator of quality management and the In- corporation of process improvement into day-to-day management functions. The success of a quality management program demands that the nurse manager be involved by providing leadership to the nursing staff.

Aim: The aim of this study was to evaluate an educational program of total quality management for unit nurse managers at Menoufia University hospital.

Design: A quasi-experimental research design with pre, post, and follow-up assessment was used in carrying out this study. The study was conducted at Menoufia university hospitals which composed of three hospitals, (Main university hospital, Specialty hospital, and Emergency hospital) and Oncology institute.

Result: The majority (61.7%) of unit nurse manager’s level of knowledge was at poor level in pre- test, while none of them were at poor level in both post program and follow-up tests. The Main University hospital showed that pre-program unit nurse managers (50% and 45%) were at poor and average level of knowledge on TQM respectively. While post program and follow-up test showed that no one at the poor level. Specialty hospital showed that pre-program unit nurse managers (81.3%) were poor level of knowledge on all TQM items. While post program and follow-up test showed that no one at the poor level of knowledge. The Emergency hospital showed that pre-program unit nurse managers (55.6%) were at poor level of knowledge on TQM. While post program and follow-up test showed that no one was at the poor level of knowledge but. Also, the Oncology institute showed that pre-program unit nurse managers (66.7%) were at poor level of knowledge on TQM. while post program and follow-up test showed that no one was at the poor level of knowledge but all of them their knowledge was at good level.

Conclusion: Pre-program the unit nurse managers showed poor knowledge level of TQM indicate needed for educational program on TQM. Implementing of properly prepared program include TQM criteria for healthcare, organizational development, organizational effectiveness, evaluation of patient outcomes, nursing information system, patient rights and unit nurse manager and staff nurses’ roles significantly improved unit nurse managers’ knowledge on TQM at post program and follow-up tests

Keywords: Evaluation; Total quality management program; Unit nurse managers