Abstract

Facility management is crucial for ensuring efficient and effective operation of airports. Performance contracting is one approach that has been used to improve facility management in various industries. This study aims to explore the effectiveness of performance contracting in enhancing facility management at King Khalid International Airport (KKIA) in Saudi Arabia. The investigation was carried out by conducting a case study at the airport, collecting data from various stakeholders and analyzing the findings. The study found that performance contracting had a positive impact on various aspects of facility management at KKIA, including maintenance, energy efficiency and cost savings. The results suggest that performance contracting can be an effective tool for improving facility management at airports.

Keywords:Facility management; Total facility management; Airports; King Khalid international airport; Performance contracts; KPIs; Key performance indicators